Frequently asked questions

1.99 per mile - round trip

Yes, a $100 non refundable retainer is required for all soft play areas, ball pits, and bounce houses. A 30% non refundable retainer is required for all focal points and event styling. A 30% non refundable retainer is required for all workshop activities. A $100 non refundable retainer is required for the photobooth. All balances must be satisfied 7 days prior the event date.

If delivery requires use of elevators or carrying up a flight of stairs, it will be an additional $50 fee as it requires more time to set up and pick up.

Please allow 1-2 hours to set up and pick up. Please ensure the play area is cleared by the time of pick up, we cannot pick up while kids are still playing as it is unsafe to do so. Please also remove all personal items prior to the time of pick up.

• No shoes allowed in play area. • No food, drinks, candy, or gum in play area. • No kids over the age of 5 in play area. • No sharp objects or jewelry. • Kids must always be supervised by an adult. • No smoking near equipment. • Always ensure that the play area is not overcrowded by enforcing the play area capacity. • Ensure children are not pushing, colliding, or behaving in a manner likely to injure or cause distress to others. • No messy items (glitter, slime, markers, temporary tattoos, face paint, confetti, etc.) • No diving or throwing balls out of ball pit. • All equipment must remain inside play area.

Our rental time for soft play and bounce houses is for 4 hours, additional hours are $50 per hour.

Please Fill out and submit the inquiry form, expect a response within 24-48 hours.

There is a $50 for all outdoor events • Outdoor setups require a flat, level surface such as grass, turf, concrete, patio, or indoor flooring. • Soft play equipment must be placed on clean, dry surfaces only. Muddy or wet ground may require relocation. • Wind safety: Bounce houses cannot be installed or operated when wind speeds exceed 15 mph. • Weather restrictions: Equipment cannot be set up in rain, thunderstorms, or severe weather. • If rain is expected, clients must provide an indoor backup location or reschedule. • Direct sunlight: For children’s comfort and equipment protection, shade is strongly recommended for outdoor soft play setups. • In the event of unsafe weather conditions, we reserve the right to delay, relocate, or cancel setup for safety reasons. • Balloon décor is temporary event décor and is designed to last for the duration of the event, not for extended use. • Outdoor balloon installations are weather dependent. Heat, wind, rain, and direct sunlight may cause balloons to expand, oxidize (become matte), or pop. • Wind can affect balloon displays. If winds are strong, décor may need to be relocated to a covered or indoor area. • Once balloon décor is installed, we cannot guarantee its condition for the entire event, especially for outdoor setups. • Children and guests should not pull, sit on, or play with balloon installations, as this can cause damage. • Balloon installations are designed as decorative displays and photo backdrops, not play areas. • If décor is damaged due to guest handling, weather, or venue interference, repairs or replacements may not be possible during the event. • Balloons may naturally oxidize outdoors, which causes a softer matte appearance. This is a normal reaction and not considered a defect. • Clients should ensure the setup area is cleared and accessible prior to installation.